How can we help?


Return & Exchanges

How long do I have to return a product?

We offer a hassle-free returns policy valid for 7 days from
the date of delivery. Additionally, you have a further 5-7 days for the returned product(s) to reach us.

Do you provide reverse pick-up services?

Yes, we offer reverse pick-up services at no additional cost. Pick-up attempts will be made twice. If unsuccessful, you may need to send the shipment back to the company address.

What if the reverse pick-up service is not available in my area?

Reverse Pick Up is subject to availability in your area pin-code. If the service is unavailable, you will need to arrange to send the shipment back to our company address.

How are returns for Cash on Delivery (COD) orders processed?

For COD orders, a coupon code will be provided within 5 working days from the day of return pickup. This code will be sent to your registered email address/contact number.

Can I return products that have been worn or are in poor condition?

Products must be returned in the same condition as shipped. If items are returned in poor condition or clearly worn, a refund will not be provided.

How long does it take for a return to be processed?

Please allow 7 days for the return to be processed, and the refunded amount to reflect in your bank account. Note that refunds/bank transfers are only applicable for prepaid orders/online payments.

Are shipping charges and COD charges refundable?

Shipping charges and COD charges are non-refundable.

How can I contact customer support for assistance?

can reach our customer support portal or email us at
For faster responses, message us on Instagram @labelsofmind or call us at +91 8071 175 080. We address queries Monday-Saturday, 10 am-6 pm. Pending queries will be prioritized the next day

Do you accept customer queries on WhatsApp?

We do not solve customer queries on WhatsApp

Can I cancel an order once it's dispatched?

Cancellations are only possible until the order has not been dispatched from our warehouse.

Are there product categories that cannot be returned?

To maintain hygiene standards, we do not accept returns on
certain categories, including accessories. Labels of Mind may change applicable
product categories at its discretion without prior notice.

What happens after a product is exchanged and delivered?

Once a product is exchanged and delivered, no further actions such as exchange or refund will be applicable on that order.

What if I placed an order with a coupon code?

Once an order is placed with a coupon code, no further actions like an exchange or return will be eligible.


How long does it take for my order to be dispatched?

Orders are typically dispatched within 1-2 business days from the date of purchase. Please note that dispatch times may vary during peak seasons.

What are the shipping charges?

Shipping charges are calculated based on the destination and
the weight of the package. You can view the shipping cost at the checkout before completing your purchase.

Do you offer international shipping?

Yes, we offer international shipping. International shipping costs and delivery times vary based on the destination. Please refer to our Shipping Information page for more details.

 Can I track my order?

Yes, you can track your order using the tracking number provided in the shipping confirmation email. If you encounter any issues, feel free to reach out to our customer support.

What if I'm not available to receive the package?

If you're not available, the courier company will typically make multiple delivery attempts. After unsuccessful attempts, the package may be held at the local courier office for pick-up.

How can I change my shipping address after placing an order?

Please contact our customer support team immediately if you need to change your shipping address. Changes can only be made before the order is dispatched.

What happens if my package is lost or damaged during transit?

If your package is lost or damaged, please contact our customer support immediately. We will work with the courier company to resolve the issue and ensure a satisfactory resolution for you.

How do I contact customer support regarding shipping inquiries?

You can reach our customer support through the "Contact Us" page on our website, email us at, or call us at +91 8071 175 080. We are available Monday-Saturday, 10 am-6 pm, and all pending queries will be addressed promptly the next day.

Wash Care

How should I care for my clothing to ensure longevity?

To prolong the life of your garments, always check the care label on the inside of each item.

Can I machine wash all types of clothing?

Most clothing items can be machine washed, but it's crucial to check the care label. Delicate fabrics or those with intricate detailing may require hand washing or special care.

What water temperature should I use when washing my clothes?

Refer to the care label for specific recommendations, but generally, cold water is suitable for dark or delicate fabrics, while warm water is better for whites and heavily soiled items.

How do I prevent colors from bleeding in the wash?

Wash colored items separately, especially during the first few washes. Consider using color-catching sheets or detergent to trap loose dyes and prevent color transfer.

How do I remove stubborn stains from clothing?

Treat stains promptly using a stain remover or spot-cleaning method recommended for the specific fabric. Avoid using hot water on stains, as it may set them.