Return and Refund Policy

**Reverse Pickups During Festivities**
- *Delays Possible:* Reverse pickups may experience delays during festive periods. Your cooperation is appreciated during these times.

**Updated Returns & Exchange Policy**
- *Effective Date:* Our revamped policy is in effect from January 1, 2023.

**Return & Exchange Window**
- *Hassle-Free:* Enjoy a 7-day hassle-free window for returns & exchanges from the delivery date, with an additional 7 days for product(s) to reach us.White Shirt Cannot be encouraged for return or exchange

**Reverse Pickup Services**
- *PIN Code Eligibility:* Reverse pick-up services are available only if your PIN code is serviceable. Pick-up attempts will be made twice.

**Condition of Returned Products and Refunds**
- *Important Note:*REFUND/ BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS/ ONLINE PAYMENT MADE ON OUR WEBSITE .For Cash on Delivery (COD) orders, a store credit will be issued to your email address or contact number within 1-2 working days after we receive the product back at our warehouse.
For Cash on Delivery (COD) orders, a reverse shipment fee ranging from Rs 100 to Rs 150 will be deducted per order during the refund process, regarding of the number of items being returned in that order.
Customers who choose the Cash on Delivery (COD) payment option will be issued a store credit, which can be utilized at any time.Please ensure the items are packed securely to prevent any loss or damage during the transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packing intact. Please take video while packing the product so that we have a proof if there is any issue with the delivery.

**Processing Time for Returns**
- *Refunds are normally processed within 7 business days after the completion of quality checks of the product back in our warehouse.
The period of refund may also depend on various banking and payment channels, and we will not be liable for any errors or delays in a refund due to bank's third-party service providers.

**Customer Support Availability**
- *Contact Us:* Reach out to our customer support portal or call us at 08071175080 for assistance, available Monday-Saturday, 10:00 am-05:30 pm.

**Cancellation and Post-Dispatch Actions**
- *Cancellation Deadline:* Cancellations are possible until the order is dispatched. Once exchanged and delivered, no further actions are applicable.

**Deliberate Ordering Implications**
- *COD Behavior:* Deliberate ordering without collecting COD deliveries may affect future COD eligibility and could be marked as fraudulent behavior.

**Charges for Return Orders**
- *After Investigation:* Return shipping and packing charges will be applied based on courier actuals after investigation.

**Combo Offers and Promotions**
- *Not Eligible:* Returns & exchanges are not applicable for combo offers or promotional purchases (e.g., Buy any two and get 10%, Buy any 3 and get 15%).

**Self-Shipping for Non-Serviceable PIN Codes**
- *Instructions:* If your PIN code is non-serviceable for reverse pick-up, follow our self-shipping instructions for returns/exchanges.

**Use Reliable Courier Services**
- *Courier Recommendation:* Use 'Speed Post' for reliable service; avoid The Professional Couriers for self-return.

**Customer Obligations**
- *Care Instructions:* Customers are obliged to care for products in their possession. Promptly report any conformity issues.

**Refund Processing**
- *Timeline:* Expect refund processing within 15 working days from confirmation via email.

**RTO Status and COD Eligibility**
- *Impact of RTO:* RTO status revokes COD eligibility, reinstated after two successful prepaid orders.

**Return Exclusions**
- *Buy 2 Get 1 Offer:* Return and refund are not acceptable for Buy 2 Get 1 Offer products.